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TERMS & CONDITIONS

Acceptance of Terms

By accessing, browsing, registering, or purchasing from www.sustaincraft.in, the User agrees to be legally bound by these Terms & Conditions, our Return & Refund Policy, Shipping Policy, and Privacy Policy.

Use of this website constitutes a legally binding agreement under the provisions of the Information Technology Act, 2000 and applicable Indian laws.

If the User does not agree with these Terms, they must immediately discontinue use of the website.​​​​​​​

User Eligibility & Obligations

  • Users must be 18 years or older to transact.

  • Users agree not to:

    • Violate any Indian law or regulation.

    • Infringe intellectual property rights.

    • Use automated systems to extract data.

    • Engage in fraudulent transactions.

    • Provide false identity or payment details.

The User agrees to provide accurate billing and shipping information.

Privacy & Safety

Security

At Sustain Craft, safeguarding your personal information is of paramount importance. We implement responsible measures and adhere to the highest industry standards to prevent any unauthorized loss, misuse, access, disclosure, alteration, or destruction of your data.

If you entrust us with your credit card information, rest assured that we employ state-of-the-art secure socket layer technology (SSL) for encryption during transmission. Your data is stored with AES-256 encryption, ensuring the utmost protection. While no method of data transmission or electronic storage is entirely infallible, we diligently adhere to all PCI-DSS requirements and incorporate additional widely accepted industry practices for your peace of mind.

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Cookies 

At Sustain Craft, we and our trusted partners employ cookies and similar technologies, including tags and pixels ("Cookies"), to enhance your customer experience while browsing our website. These Cookies are utilized to personalize your interaction with our site, improve its functionality, and deliver relevant online advertisements. This section offers further insights into the use of Cookies, outlining their purpose and providing you with options to manage your Cookie preferences.

Wholesale Inquiries

Wholesale Program Overview:

Discover the exciting opportunities available through our Wholesale Program. Learn about the benefits of partnering with Sustain Craft for your wholesale needs.

Application Process:

Interested in becoming a Sustain Craft Wholesale Partner? Our Application Process guide will walk you through the steps to get started.

Benefits of Wholesale:

Explore the advantages of wholesale collaboration with Sustain Craft. Learn how our partnership can be mutually beneficial for your business.

Wholesale Terms and Conditions:

Understand the terms and conditions that apply when you join our Wholesale Program. This section covers important aspects of our wholesale relationship.

Contacting Our Wholesale Team:

For inquiries, assistance, or more information about our wholesale opportunities, please don't hesitate to contact our dedicated Wholesale Team via sustaincraft@gmail.com.

E-Commerce Compliance (Consumer Protection Rules, 2020)

  • In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Sustain Craft:

  • Clearly displays product descriptions, pricing, and applicable taxes.

  • Does not adopt unfair trade practices.

  • Provides transparent refund, return, and cancellation policies.

  • Ensures grievance redressal through official email: sustaincraft@gmail.com.

  • Commits to honoring consumer rights under the Consumer Protection Act, 2019.

  • Customers retain statutory rights available under Indian consumer laws.

Pricing & Payments 

  • All prices are listed in INR (₹).

  • GST is applied as per applicable law (GSTIN: 08FKSPS1793H1Z9).

  • The Company reserves the right to change prices without prior notice.

  • Payment must be completed via secure third-party payment gateways integrated with Wix.

  • Sustain Craft does not store sensitive card or payment information.

  • Orders may be cancelled in case of pricing errors, suspected fraud, or payment failure.

Intellectual Property Rights

  • The brand name “Sustain Craft”, logo, product designs, images, content, graphics, website layout, and all related branding elements are the exclusive intellectual property of Sustain Craft.

  • The trademark “Sustain Craft” is registered under Trademark Registration No. 6159962 in India.

  • Any unauthorized use, reproduction, imitation, resale, or commercial exploitation of:

  • Brand name

  • Logo

  • Product designs

  • Website content

  • Marketing materials

  • is strictly prohibited and may result in legal action under applicable Indian Intellectual Property laws.

Limitation of Liability

  • Sustain Craft shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of profits, revenue, or data.

  • Delays caused by courier partners or force majeure events.

  • Minor variations in product appearance due to handmade nature.

  • Our total liability shall not exceed the amount paid by the customer for the product in question.

Third-Party Services & Platform Disclaimer

  • The website is hosted on Wix.com. Sustain Craft is responsible for its content and product sales but:

  • Is not liable for technical disruptions caused by Wix.

  • Is not responsible for payment gateway failures.

  • Is not responsible for third-party courier service delays.

  • Links to external websites are provided for convenience only and are accessed at the User’s own risk.

Termination Rights

  • We reserve the right to:

  • Suspend or terminate accounts that violate these Terms.

  • Cancel orders suspected of fraud or misuse.

  • Remove access to users engaging in unlawful activities.

  • Termination may occur without prior notice in serious cases.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

Modification Clause

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

Business Details

Sustain Craft
Proprietor: Vikas Sharma
Email: sustaincraft@gmail.com
Website: www.sustaincraft.in
GSTIN: 08FKSPS1793H1Z9
Udyam Registration No.: UDYAM-RJ-17-0005140
Trademark Registration No.: 6159962
Rajasthan, India

Payment Methods
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